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HEARTBLEED NOTICE

Recently the media has been reporting on an OpenSSL vulnerability named Heartbleed.   At C US Bank, we take the security of your information very seriously.   Therefore, we are conducting an investigation along with our vendors, to determine what systems may be susceptible to the Heartbleed vulnerability. Preliminary results reveal no evidence of our systems being impacted.

In the unlikely event that fraud occurs on your account as a result of this vulnerability, please rest assured that you are not liable for unauthorized transactions on your account. In addition to our fraud monitoring services, we strongly encourage you to login to Online Banking and monitor your transactions. Please notify us right away if you see any transactions that you don’t recognize.

We will continue to provide updates as more information becomes available. In the meantime, if you have any immediate concerns, please call (800) 397-9964. For more information on how to increase your online security, go to www.cusb.com/Online-Services/online-service.html.

Sincerely,

J Scott Thomson

C US Bank President

MOBILE BANKING APP UPDATE NOTICE:

We are rolling out an update for our mobile banking app that has expanded features.

Here’s what you need to do to utilize the new features:

iPhone Users: You will receive a notification to update your app in the App Store.

Android Users: You will need to download the new app in order to use the new features. Go to the GooglePlay store and search for CUSB Mobile Banking. Our current version is v2.7.6p1. The new version is v3.3.1p1.

The new features include:

Transfers- Previously when you set up a transfer it would go the same day. Now you have the ability to future date transfers.

Bill Pay- The ability to future date bill payments as well as add a memo. New payees still have to be created in online banking.

My IPay (send money) – My IPay is now an option on our mobile app. You can pay existing payees as well as setup new payees using your mobile banking app. If you do not have this option, log in to on-line banking and click on the Send Money widget to get started.

For more information about mobile banking, go to http://www.cusb.com/Online-Services/mobile-banking.html. For questions call us at (800) 397-9964.

SMISHING ATTEMPTS WARNING

We have received reports that some mobile phone users in our area have received text messages saying their debit cards were being deactivated.  This is a form of phishing that uses SMS Text Messaging or “SMishing”.  The scammers text a large number of random mobile phone numbers in an attempt to get a few people to enter their card information when they reply to the text.  Your bank would never contact you and ask for your debit or credit card number.  If you receive a text like this simply delete it.

See our online security tips here for additional information about protecting your identity.

On-Line Security

Your safety is important to us. Below are some best practices to keep your on-line information secure.

Protect Yourself:

  • Establish strong passwords
    • Use length and complexity. Avoid using personal information in the password. For example, don’t use your name and birth date.
    • Include at least one number.
    • Include at least one capital letter.
    • Include at least one symbol.
    • Recommended minimum of 12 characters in length for strong passwords, and 15 characters for highly confidential sites.
  • Other best practices
    • Make sure your computer is actively protected.
    • Use different passwords for different accounts.
    • Never share your password with anyone else, including a supervisor or IT specialist.
    • Never use a public computer (hotel, library, etc.) to log into an account.
    • If you write down your password, be sure to store it in a secure location, never in public view.

Online and Computer Security

  • Protect your privacy. Be cautious about posting personal information such as date of birth, phone number, email address, home address, etc.
  • Protect your online reputation. A lot can be said about pictures and posts, so don’t put anything up that could be misleading.
  • Remember, once it’s online, it’s there for the whole world to see.
  • Back up all your information on an external hard drive, CD, DVD, or USB flash drive.
  • Clear all personal data from your computer before donating or disposing of it. Manually deleted computer files can still be recovered, so contact the computer manufacturer’s technical services department and ask how to properly delete personal files.

For more tips on on-line security, go to the United States Government site: http://www.us-cert.gov/ncas/tips/

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Customize your on-line banking with this user guide: Customizing Your C US Bank On-Line Banking User Guide 8-1-2012.pdf

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