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C US BANK named an Iowa Top 100 Workplace

C US Bank Top Workplace Video

Executive Team

C US BANK NAMED A TOP WORKPLACE: C US Bank was named a Top 100 Workplace by the Des Moines Register on Sept. 21. The Executive Team attended a luncheon in Des Moines Sept. 18 that gathered all of the Top Workplaces in Iowa. Pictured are (from left to right) Andrea Barth, Senior Operations Officer, Lori Bronner, Vice President and Human Resource Director, J. Scott Thomson, President, and Bill Pfingsten, Senior Vice President and Head Lending Officer. C US Bank was ranked 26 in the small employer category. The designation was based solely on employee feedback.

C US Bank named an Iowa Top 100 Workplace

CRESCO--C US Bank is pleased to announce that it has been selected as one of Iowa’s Top 100 Workplaces by the Des Moines Register. The announcement was made in the Des Moines Register’s publication on Sunday, Sept. 21. C US Bank was ranked 26 in the small employer category.

J. Scott Thomson, President of C US Bank, said, “It's great to be named as one the top workplaces in the state of Iowa but even more special when your own staff makes this designation a reality through their feedback given in a survey. As an employee, when you feel valued at your job and you feel you're being treated properly by the business, you will give excellent customer service, so the end winner on this award is actually our valued customers.”

The Top Workplaces are determined based solely on employee feedback. The employee survey is conducted by WorkplaceDynamics, LLP, a leading research firm on organizational health and employee engagement. WorkplaceDynamics conducts regional Top Workplaces programs with 40 major publishing partners across the United States. Over the past year, more than 5,000 organizations and 1 in every 88 employees in the U.S. have turned to WorkplaceDynamics to better understand what’s on the minds of their employees.

C US Bank’s employees completed a survey that asked them about the direction of the bank, work conditions, career development, execution, managers, pay, and benefits. C US Bank has 95 employees across their five locations in Cresco, Ridgeway, Lime Springs, Osage, and Charles City.

Thomson said, “We are proud to be named a Top Workplace in the state of Iowa by our employees. C US Bank was established 126 years ago on strong values and ethics and we have hired people that have the same values. We are proud of our employees and know that a bank is a bank is a bank, however, the people inside are what makes a difference.”

The Des Moines Register published the complete list of Top Workplaces on September 21st.

PHONE SCAM ALERT: We have been made aware of a phone scam going on around the area. The automated caller states they are from MasterCard and indicates that the recipient’s credit/debit card is locked and asks for a credit card number or Social Security number to unlock the account. The caller does not make any reference to CUSB. PLEASE DO NOT GIVE OUT CREDIT CARD NUMBERS or SOCIAL SECURITY NUMBERS. Neither CUSB nor MasterCard will ever ask for this information unless you are calling in with a question or issue with your account.

C US Bank Customers:

As you may be aware, a  possible data security compromise is under investigation involving Home Depot stores. We are diligently working to obtain as much information as possible regarding this situation. This may impact your credit and/or debit card if you recently shopped at Home Depot. However, C US Bank has not yet received information from MasterCard regarding specific cards that may have been compromised.

C US Bank has fraud monitoring tools in place to help us identify suspicious transactions. Rest assured, with your C US Bank Debit or Credit Cards, you are protected with MasterCard or Visa’s zero liability policy and you are not responsible for any unauthorized purchases on your account.

For now, we strongly encourage you to review your statements or login to Online Banking and monitor your transactions. Please notify us right away if you see any transactions that you do not recognize.

Even if your card is not impacted, it's always a good idea to pay close attention to your debit and credit card activity.

If your account is among those affected, we’ll be back in touch very soon with further information. Should you have immediate concerns, please call (800) 397-9964.

 Remote Deposit Poster 1

Internet_Explorer_Users_Notice_2014.pdf

CRYPTOWALL AND CRYPTODEFENSE MALWARE ATTACKS

Unfortunately there are a few malware programs that are cycling through the internet. Two new variants of the CryptoLocker malware that was in the news last fall have begun circling the internet. The two variations are known as CryptoWall and CryptoDefense. They operate in a similar manner to CryptoLocker by encrypting the files on your network shares and denying users access until they pay the ransom between $300 and $1000 or restore their files from backup. This is a wide spread attack with a high distribution rate.

The current variant is being spread by email that appears to come from UPS or from a faxing service. The email either contains an attachment or a link to a website to open the notification, which then downloads the virus. Many antivirus vendors do not yet have definitions and these emails often slip by spam filters. PLEASE do NOT open any emails that you do not recognize!

 

ON-LINE BANKING DISCONTINUING SUPPORT OF INTERNET EXPLORER 8

As of Thursday, June 26, 2014 our on-line banking provider will no longer offer support for Internet Explorer 8 (IE8). You will still be able to access on-line banking via IE8, however, you may experience limited functionality or a visibly altered user interface, as there will no longer be coding for or fixes introduced for that browser. On-line banking users will need to upgrade or switch to a supported browser (e.g. Chrome or Firefox) in order to use On-Line Banking in its optimal format.

Other FAQs on this topic:

Why is the support of IE8 being discontinued?

As you may know, Microsoft discontinued support of its Window XP operating system on April 8, 2014. With the official discontinuation of XP, there will be no future security patches available from Microsoft, and therefore users on that operating system will be subject to vulnerabilities. Windows XP users aren’t able to upgrade beyond IE8, therefore, support for On-line Banking on IE8 is being discontinued. There may be some entities using proprietary software that is only able to run on XP, or that are restricted from accessing and downloading other supported browsers (Chrome, Firefox). We are giving notice so that these entities can take the time to upgrade to another supported browser.

Will you block access to on-line banking for users who attempt to login using IE8?

No, we will not block users from accessing On-Line Banking via IE8. This may change in the future when Microsoft discontinues support of IE8. Our discontinuation of support of IE8 is related to the sunset of XP support, not Microsoft’s support of IE8.

How do I update my browser?

To update Internet Explorer, go to the Microsoft Download Center: http://www.microsoft.com/en-us/download/. Chrome and Firefox can be downloaded by simply going to their respective web sites using your current browser. For more information, do a web search or read this article: http://computer.howstuffworks.com/update-internet-browser.htm

To find out what version you are using, go to Tools within Internet Explorer and click on "About Internet Explorer."

Who do I call with questions?

Our Customer Service Department is available to field your questions. Please call (800)397-9964.

 

HEARTBLEED NOTICE

Recently the media has been reporting on an OpenSSL vulnerability named Heartbleed.   At C US Bank, we take the security of your information very seriously.   Therefore, we are conducting an investigation along with our vendors, to determine what systems may be susceptible to the Heartbleed vulnerability. Preliminary results reveal no evidence of our systems being impacted.

In the unlikely event that fraud occurs on your account as a result of this vulnerability, please rest assured that you are not liable for unauthorized transactions on your account. In addition to our fraud monitoring services, we strongly encourage you to login to Online Banking and monitor your transactions. Please notify us right away if you see any transactions that you don’t recognize.

We will continue to provide updates as more information becomes available. In the meantime, if you have any immediate concerns, please call (800) 397-9964. For more information on how to increase your online security, go to www.cusb.com/Online-Services/online-service.html.

Sincerely,

J Scott Thomson

C US Bank President

MOBILE BANKING APP UPDATE NOTICE:

We are rolling out an update for our mobile banking app that has expanded features.

Here’s what you need to do to utilize the new features:

iPhone Users: You will receive a notification to update your app in the App Store.

Android Users: You will need to download the new app in order to use the new features. Go to the GooglePlay store and search for CUSB Mobile Banking. Our current version is v2.7.6p1. The new version is v3.3.1p1.

The new features include:

Transfers- Previously when you set up a transfer it would go the same day. Now you have the ability to future date transfers.

Bill Pay- The ability to future date bill payments as well as add a memo. New payees still have to be created in online banking.

My IPay (send money) – My IPay is now an option on our mobile app. You can pay existing payees as well as setup new payees using your mobile banking app. If you do not have this option, log in to on-line banking and click on the Send Money widget to get started.

For more information about mobile banking, go to http://www.cusb.com/Online-Services/mobile-banking.html. For questions call us at (800) 397-9964.

SMISHING ATTEMPTS WARNING

We have received reports that some mobile phone users in our area have received text messages saying their debit cards were being deactivated.  This is a form of phishing that uses SMS Text Messaging or “SMishing”.  The scammers text a large number of random mobile phone numbers in an attempt to get a few people to enter their card information when they reply to the text.  Your bank would never contact you and ask for your debit or credit card number.  If you receive a text like this simply delete it.

See our online security tips here for additional information about protecting your identity.

On-Line Security

Your safety is important to us. Below are some best practices to keep your on-line information secure.

Protect Yourself:

  • Establish strong passwords
    • Use length and complexity. Avoid using personal information in the password. For example, don’t use your name and birth date.
    • Include at least one number.
    • Include at least one capital letter.
    • Include at least one symbol.
    • Recommended minimum of 12 characters in length for strong passwords, and 15 characters for highly confidential sites.
  • Other best practices
    • Make sure your computer is actively protected.
    • Use different passwords for different accounts.
    • Never share your password with anyone else, including a supervisor or IT specialist.
    • Never use a public computer (hotel, library, etc.) to log into an account.
    • If you write down your password, be sure to store it in a secure location, never in public view.

Online and Computer Security

  • Protect your privacy. Be cautious about posting personal information such as date of birth, phone number, email address, home address, etc.
  • Protect your online reputation. A lot can be said about pictures and posts, so don’t put anything up that could be misleading.
  • Remember, once it’s online, it’s there for the whole world to see.
  • Back up all your information on an external hard drive, CD, DVD, or USB flash drive.
  • Clear all personal data from your computer before donating or disposing of it. Manually deleted computer files can still be recovered, so contact the computer manufacturer’s technical services department and ask how to properly delete personal files.

For more tips on on-line security, go to the United States Government site: http://www.us-cert.gov/ncas/tips/

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